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Cancellation Policy

Cancellation Policy

At Party & Pals, we understand that plans can change. Our cancellation policy is designed to be fair and flexible for our customers while ensuring we can continue to provide high-quality services.

Character/Mascot Hire and Soft Play Hire

  • Cancellation 14 days or more before the event: Full refund.
  • Cancellation 7-13 days before the event: 50% refund.
  • Cancellation less than 7 days before the event: No refund.

Children’s Party Supplies

  • Cancellation 14 days or more before the event: Full refund.
  • Cancellation 7-13 days before the event: 50% refund.
  • Cancellation less than 7 days before the event: No refund.

Rescheduling

  • You may reschedule your event up to 7 days before the original date at no additional cost, subject to availability.
  • Rescheduling less than 7 days before the event may incur a fee.

Special Circumstances

  • In the event of severe weather or other unforeseen circumstances, we will work with you to reschedule your event at no additional cost.

If you have any questions or need to make changes to your booking, please contact us as soon as possible. We are here to help make your event a success!

Feel free to adjust any details to better fit your business needs! 😊

Cancellation by Party & Pals

At Party & Pals, we strive to provide reliable and high-quality services for your events. However, in rare cases, unforeseen circumstances may require us to cancel a booking. Our policy is designed to ensure minimal disruption and inconvenience to our customers.

Unforeseen Circumstances

  • Examples: Severe weather, performer illness, equipment failure, or other emergencies beyond our control.

Our Commitment

  • Full Refund: If we need to cancel your booking, you will receive a full refund of any payments made.
  • Rescheduling: We will work with you to reschedule your event at a mutually convenient time, subject to availability, at no additional cost.
  • Alternative Arrangements: If possible, we will offer alternative arrangements to ensure your event can still proceed smoothly.

Communication

  • We will notify you as soon as possible if we need to cancel your booking. Our team will be available to discuss options and assist with any necessary arrangements.

Your satisfaction is our priority, and we are committed to making your experience with Party & Pals as positive as possible, even in the face of unexpected challenges.

Feel free to adjust any details to better fit your business needs! 😊